Packaging Instructions

Correctly packaging your media or device is a critical part of ensuring your data will be properly recovered. If you have any questions about packaging your device that are not answered here, we invite you to contact us here. Otherwise, please consider these tips:

If possible, remove the media from your computer; get expert help if you find you cannot remove it yourself.
Be sure to bubble wrap any hard drive, tape, floppy, Jaz, ZIP, optical, flashcard, or microdrive you send us. Remember: this equipment is usually very sensitive to shock and other damage. Never be afraid to "overpackage" your media.

Electrostatic Discharge (ESD), which is often called "static electricity", is the shock we receive after walking across a carpet. However, in a technical environment, ESD can gravely harm your media or data devices. What this means is either sudden catastrophic failure, or latent failure in which gradual degradation occurs over time, causing an eventual failure.